Term & Conditions

ABOUT US
Fabulous Finds for Fashion & Home Goods at Doublecrown Collections. Our collections was founded in in 2020, has been bringing quality products to the from the market, combined with a young, modern and democratic aesthetic. We guarantee a wide selection of products is through the 1.7 million small and medium businesses around the world selling on doublecrowncollections.com and offering more options for customers. . Doublecrown Collections has representatives in the main capitals of California and is now present in the virtual world. SHIPPING CONDITIONS EXCHANGES AND RETURNS We want your experience at the Doublecrown Collections to be incredible! Therefore, if it is necessary to exchange or return a product, we have created a policy that meets your needs and respects current legislation (Federal Law No. 8,078, of 1990, which gave rise to the Consumer Protection Code). Wasn't the size right? Did you get a gift that isn't quite your thing? Did you find any defects in the piece? Don't worry! Just contact our Customer Service Team via email: admin@doublecrowncollections.com In the email, inform the reason for the contact, whether the product was used, the type of exchange you intend to make and our Customer Service Team will contact you with instructions on how to proceed. Delivery delay If your product has not been delivered within the expected deadline, please contact us immediately through one of the service channels so that we can check. Upon Delivery of the Product. You must immediately refuse the product in cases of open or damaged packaging, damaged product, or product that does not comply with the order, reporting the incident through any of the contact channels. Contact Doublecrown Collections by email: admin@doublecrowncollections.com EXCHANGES Requirements for exchange The piece must be in the original packaging or packaging equally suitable for transport; Do not contain signs of use; There is no violation of the product seal; Products that have been altered by the customer will not be accepted. Examples: hem, cuff adjustments, etc. It must accompany the Invoice and all its accessories; It must contain all the items informed in the request. All exchanges are subject to analysis of exchange conditions, as well as product availability in stock. We have the right not to accept an Exchange or Return if the above requirements are not met. First Free Exchange! To guarantee an incredible experience, the first exchange or return of your first order is free, meaning there is no shipping charge! If the product needs to be exchanged more times, the next shipping costs will be charged. And one more thing, parts purchased at promotional prices cannot be exchanged, returns will only be accepted in case of defect. When sending your order back to us, pay attention to the recipient's postage details (Deep). In the case of transport by the Post Office, orders with validation “invalid address”, “unknown recipient”, “moved”, “owner not found” or similar situation in which a reshipment is necessary, the shipping cost will be the responsibility of the client. Gift Did you receive a Deep gift and didn't like the color or got the wrong size? No problem! It is possible to exchange the size and/or color within 7 (seven) calendar days after receiving the gift. To do this, contact: sac@estilodeep.com.br , inform: Name and CPF of who gave the gift or order number. Deadlines The Exchange/Return must be requested within a maximum period of up to 7 (seven) calendar days after receiving the product. When we receive the product, a quality analysis will be carried out which may take up to 7 (seven) business days to approve the Exchange/Return. RETURN If you regret your purchase or for another reason, do you want to return your item? We're sad for you, but it's still okay. To return a product, follow the step-by-step instructions below: Send an email to: sac@estilodeep.com.br , stating your name and CPF, order number, reason for return and whether you would like to receive an exchange voucher or refund of the money equivalent to the purchase. Please be sure to state the reason why you are returning the products. This information is very important to us. After receiving your email, we have 5 business days to send you a posting authorization code valid for 12 calendar days. With this code you can send the product to any Post Office, free of charge, within the indicated deadline. After the deadline, it is not possible to make a return. To make a return, please pay attention to the following conditions: - Only products with a label attached, unwashed, without signs of use and without odors will be accepted; - Products that have been altered by the customer will not be accepted. Examples: hem, cuff adjustments, etc.; - The returned pieces must be accompanied by the original DANFE (Electronic Invoice Auxiliary Document) with the following information on the back: - Postage authorization code - Name and code of the products to be returned - Reason for return - Customer signature When we receive your return, our Quality Control Department will analyze the products, which can be completed within 5 working days. Once the return conditions have been met, we will refund the value of the products as soon as possible, following the guidelines below: Payment by debit card: The amount is credited in full to the same account that was debited within 5 business days. Viewing depends on your bank's internal procedures. Payment by credit card: The amount is credited in full on up to two credit card statements. The display depends on the invoice closing date, as well as the internal procedures of each card operator. Only when the order is returned in full, the shipping cost paid will be included in the refund. Return of all items is required - in case of orders with gift(s), they must also be returned. Purchase Voucher: If you have chosen a purchase voucher, we will send you an email with instructions. Product Defects: All of our products comply with the legal guarantee of 90 (ninety) days for any defect, as long as they are not due to misuse or incorrect and/or inadequate storage. If the defect is proven, the customer may also choose to refund the purchase or exchange it for another product or different model, receiving or supplementing the price difference, if any. In case of defects, return and resending shipping costs are at our expense! Do you have any doubt? Contact our Support Team by email, phone or online chat. E-mail: sac@estilodeep.com.br WhastApp: (85) 98785-0101 Opening hours: weekdays, from 9am to 4pm. - We want your experience at DEEP e-store to be amazing! Therefore, in case you need to exchange or return a product, we have created a policy that meets your needs and respects the current legislation (Federal Law No. 8,078 of 1990, which originated the Consumer Defense Code). The size is not right? Did you get a gift that is not quite you? Did you find any flaws in the garment? Don't worry, just contact our Customer Service Team via email: sac@estilodeep.com.br . Tell in the e-mail the reason for the contact, whether the product has been used, the type of exchange you want to make, and our Customer Service Team will contact you with instructions on how to proceed.
Delay in delivery If your product has not been delivered on time, please contact us immediately through one of our service channels so that we can verify it. Upon Delivery of the Product. You should immediately refuse the product in cases of open or damaged package, damaged product, product not in accordance with the request, reporting the occurrence through any of the contact channels. Contact Deep by e-mail: sac@estilodeep.com.br
EXCHANGES Requirements for exchanges The piece must be in its original packaging or packaging equally suitable for transportation; No signs of use; No violation of the product seal; Products that have been altered by the customer will not be accepted. Examples: sheath, cuff adjustments, etc. Must accompany the Invoice and all accessories; It must contain all the items reported in the request. All exchanges are subject to analysis of the exchange conditions, as well as product availability in stock. We have the right to not accept an Exchange or Return if the above requirements are not met.

First Exchange Free! To ensure you have an amazing experience, the first exchange or return of your first order is free, ie there is no shipping charge! If you need to exchange the product more times, the next shipping amounts will be charged. And one more thing, parts purchased at promotional prices cannot be exchanged; returns will be accepted only in case of defect. When sending your order back to us, pay attention to the recipient's (Deep) postage information. In case of transport by the Post Office, orders with validation "invalid address", "unknown addressee", "moved", "owner not found" or similar situation in which a reshipment is necessary, the freight will be the responsibility of the customer . Gift Did you receive a Deep Gift and didn't like the color or got the wrong size? No problem! You can exchange the size and/or color within 7 (seven) calendar days after receiving the gift. To do this, please contact us at: sac@estilodeep.com.br , inform: Name and CPF of the person who gave the gift or order number.
Deadlines The Exchange/Return must be requested within a maximum period of 7 (seven) calendar days after receipt of the product. When we receive the product, a quality analysis will be performed, which may take up to 7 (seven) business days to approve the Exchange/Return.
RETURN If you regret your purchase or for some other reason want to return your piece? We are sad for you, but there is no problem. To return a product, follow the step-by-step below: Send an e-mail to: sac@estilodeep.com.br , stating your name and CPF, order number, reason for return, and whether you would like to receive an exchange voucher or money back equivalent to the purchase.
Please be sure to state the reason why you are returning the products. This information is very important to us. After we receive your email, we have 5 working days to send you a 12-day shipping authorization code. With this code you can send the product to any post office, free of charge, within the indicated period. After the deadline has expired, it is not possible to make a return. To make a return, please observe the following conditions: - Only products with a fixed label, unwashed, without usage marks and without odors will be accepted; - Products that have been altered by the customer will not be accepted. Examples: hems, cuff adjustments, etc; - The returned items must be accompanied by the original DANFE (Electronic Invoice Auxiliary Document) with the following information on the back: - Post Office authorization code - Name and code of the products being returned - Reason for return - Customer's signature When we receive your return, our Quality Control Department will analyze the products, which can be concluded within 5 business days. Once we have verified that the conditions for return are met, we will arrange for the refund of the value of the products as soon as possible, following the guidelines below: Payment by debit card: The amount is fully credited to the same account where the debit was made within 5 business days. The display depends on internal procedures of your bank. Credit card payments: The amount is credited in full up to two invoices of your credit card. The display depends on the closing date of the invoice, as well as on the internal procedures of each credit card company. Only upon total return of the order will the freight paid be included in the refund. It is required to return all items - in case of orders with gift(s), they must be returned. Voucher: If you have chosen a voucher, we will send you an email with instructions. Product Defects: All our products respect the legal warranty of ninety (90) days for any defect, provided that they are not due to misuse or incorrect and/or inadequate storage. If the defect is proven, the customer can also opt for refund of the purchase or exchange for another product or different model, receiving or complementing the price difference, if any. In case of defects, the return shipping costs are our responsibility! Any questions? Contact our Customer Service Team by email, telephone or online chat. E-mail: sac@estilodeep.com.br WhastApp: (85) 98785-0101 Service Hours: weekdays, from 9 am to 4 pm We want you to experience the incredible DEEP e-store. Therefore, if you need to change or return a product, we have created a policy that meets your needs and respects current legislation (Federal Law No. 8,078 of 1990, which originates the Consumer Protection Code). Is the size not suitable? Have you received a gift that is not your style? Did you find anything wrong with the article? Don't worry, you just have to contact our customer service team by email: sac@estilodeep.com.br . Please indicate in your email the reason for the contact, whether the product has been used, the type of change you want to make and our customer service team will contact you to give instructions on how to proceed. Delay in delivery If your product has not been delivered in time, please contact us immediately through one of our service channels so that we can check. At the moment of delivery of the product. You must immediately reject the product in cases of open or damaged package, damaged product, product not in accordance with the order, informing of the incident through any of the contact channels. Contact Deep by email: sac@estilodeep.com.br EXCHANGES Requirements for exchange The item must be in its original packaging or in packaging equally suitable for transport; There are no signs of use; There is no violation of the product seal; Products that have been altered by the customer will not be accepted. Examples: vain, cuff adjustments, etc. You must follow the invoice and all its accessories; It must contain all elements informed in the request. All exchanges are subject to analysis of exchange conditions, as well as the availability of the product in stock. We reserve the right not to accept an exchange or return if the previous requirements are not met. The first exchange is free. To guarantee an incredible experience, the first exchange or return of your first order is free, and in other words, there are no shipping costs! If you need to exchange the product more times, subsequent shipping fees will be charged. One more thing, items purchased at promotional prices cannot be exchanged, returns will only be accepted in the case of defects. When sending us your order, pay attention to the recipient's shipping date (Deep). In the case of transport by Correos, orders with validation "invalid address", "recipient unknown", "transferred", "owner not found" or similar situation in which a reshipment is necessary, the amount of the shipment will be the responsibility of the customer. Gift Have you received a Deep Gift and haven't tasted the color or are you wrong about the size? There is no problem. You can change the size and/or color within 7 (seven) natural days from the reception of the gift. To do so, go to: sac@estilodeep.com.br , inform: Name and CPF of the person who is the gift or the order number. Limit closings. Exchange/return must be requested within a maximum period of 7 (seven) natural days from receipt of the product. When we receive the product, a quality analysis will be carried out, which may take up to 7 (seven) working days to approve the exchange/return. VUELVA A f you regret your purchase or for any other reason, do you want to return your item? We're sorry for you, but you're still fine. To return a product, follow the following step: Send an email to: sac@estilodeep.com.br , indicating your name and CPF, order number, reason for the return and if you want to receive an exchange voucher or return it money equivalent to the purchase. Make sure you indicate the reason why you return the products. This information is very important for us. Once we receive your email, we have 5 working days to send you a shipping authorization code valid for 12 natural days. With this code you can send the product to any postal office, free of charge, within the indicated period. Once this period has passed, it is not possible to return the product. To make a return, please note the following conditions: - Only products with labels, without washing, without signs of use and without odors will be accepted; - Products that have been altered by the customer will not be accepted. Examples: bending, wrist adjustments, etc; - Returned items must be accompanied by the original DANFE (Electronic Invoice Auxiliary Document) with the following information on the reverse: - Mail authorization code - Name and code of the products to be returned - Reason for the return - Customer signature When we receive your return, our Quality Control Department will analyze the products, which can be completed within 5 working days . Once we have confirmed that the conditions for the return are met, we will process the refund of the value of the products as soon as possible, following the guidelines that indicate the continuation: Paid with debit card: The amount is paid in full in the same account This is where the position took place within a period of 5 working days. The visualization depends on your bank's internal procedures. Paid using credit card: The amount is paid in full on a maximum of two invoices on your credit card. The display depends on the closing of the invoice, as well as on the internal procedures of each credit card company. Only when the order is returned in full, the amount of postage paid will be included in the refund. It is necessary to return all items - in case of requests with gift(s), they must also be returned. Voucher: If you have chosen a voucher, we will send you an email with instructions. Product defects: All our products respect the legal guarantee of 90 (ninety) days for any defect, as long as misuse or incorrect and/or inadequate storage is not a problem. If the defect is detected, the customer can also opt for the return of the purchase or exchange for another product or different model, receiving or complementing the price difference, if there is a difference. In case of defects, return costs are our responsibility. Any questions? Get in touch with our customer service team by email, phone or online chat. Email: admin@doublecrowncollections.com WhastApp: (+1) 7137321795 Opening hours: working days from 9am to 4pm.