Frequently Asked Questions

Welcome to the Doublecrown Collections FAQ page. Here, we’ve compiled answers to commonly asked questions related to our offerings in the Brands, Gift, Men, Sales, and Women categories.

  1. How can I track my order?
    To track your order, log in to your account and view the order status. Alternatively, you can use the tracking link provided in your shipping confirmation email.

  2. What is your return policy?
    We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund. Please refer to our Returns & Exchanges policy for more details.

  3. Do you ship internationally?
    Yes, we offer international shipping to several countries. During the checkout process, you can select your preferred shipping destination, and the applicable shipping fees will be displayed.

  4. How can I contact customer support?
    You can reach our customer support team via email at  or by phone at (713) 732-1795 during our business hours.
    Address: 19952 Strathern str. Winnetka Ca, 91306
    Office is not open to the public.

  5. Are your products authentic?
    We take pride in offering only authentic products. We work directly with authorized distributors and reputable suppliers to ensure the genuineness of every item.

  6. Do you offer gift wrapping?
    Yes, we provide gift wrapping services for a special touch. During the checkout process, you can select the option for gift wrapping, and your items will be beautifully wrapped before shipping.

  7. What payment methods do you accept?
    We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Your payment information is always kept safe and secure.

We hope these answers provide clarity. If you have additional questions, feel free to reach out to us at any time. Thank you for choosing Doublecrown Collections.